Practice Building Opportunities for Dental Team Members

Full or Half Day Program

Would you like to be more appreciated and respected by your employer, coworkers, and patients? This course will help you understand some of the common pitfalls that impair your ability to interact well at work and at home. You can learn simple ways to improve how people perceive your ideas and opinions. When you are able to increase your ability to impact your patient's loyalty and treatment decisions, you become more valuable to your practice and more marketable in your profession.

You will learn:

• Steps to help prepare your patient to hear and consider the treatment options.
• Effective techniques for dealing with treatment objections.
• Verbal skills to address money and insurance issues.
• Ways to comfortably ask your patients to refer their family and friends.
• Deal with office conflict and problem solving from a positive perspective.
• How appearance issues can positively or negatively affect how other people hear your.
  viewpoints and respond to you.

Team Centered Case Presentation For Economically Challenged Times

Full or Half Day Program

With so many communication styles, how do you really know what will make your patient value your practice and refer family and friends? This all day course will teach you how to understand your patient’s concerns and perceptions. Treat your patient like THEY want to be treated!

You will learn to:

• Make the right first impression. Positively impact the judgements your patients make regarding you and your practice.
• Understand the importance of ATTITUDE and how it impacts patient decision making.
• Learn ways of using verbal and non verbal communication to be more TIME EFFICIENT!
• Improve your patient interview and exam process.
• Handle objections with comfort and confidence. They are a buying signal!
• Learn how men and women communicate differently. This will help you understand and adapt how you share information.

Presenting Dental Treatment and Dental Implant Options from A Patient Viewpoint

Half Day or Study Club Program

This course will help you to understand your patients’ concerns and perceptions. The content will be focused on improving your overall case presentation, with particular focus on the issues specific to implant treatment options. Learn how your tone of voice, body language, listening skills, and asking the right questions can be more time efficient and effective. Participants will learn to present the benefits of the implant process in relation to other fixed prosthetic options from a patient viewpoint.

You will learn:

• Make the right first impression. Positively impact the judgements your patients make regarding you and your practice.
• Understand ways of using verbal and non-verbal communication to become more effective.
• Explore tips and techniques that can improve your patient interview and exam process.
• Understand how men and women communicate differently, and how this relates to processing treatment information.

And The Total Is...Effective Verbal Skills for the Financial Arrangement Process

Half Day or Study Club Program

Do you ever wonder what happens to your patient's commitment to treatment recommendations when they hear the fee? How many patients do you lose when they during the financial arrangement discussion? The fee discussion is a "moment of truth" that can positively or negatively effect your patients health. This course is intended for both doctors and treatment coordinators. When you learn the verbal skills and process needed finalize treatment discussions and use sound financial arrangements, everyone benefits.

Topics will include:

• Payment policy development.
• Use of forms to improve acceptance.
• How to discuss 3rd party financing options.
• Creating a smooth transition from the clinical to the financial discussion.
• Who should quote the fee and why.
• How to deal with insurance objections.
• Get your patient from overwhelm to accept.
• Handling financial objections.

Create the WOW experience! Simple Techniques to Improve your Case Acceptance

Half Day or Study Club Program

The communication process and experience you create for your patients is the most critical factor in whether they will accept treatment, remain loyal to your practice, and refer their family and friends. Learn simple techniques you will be able to implement immediately upon your return to the office.

You will learn to:

• Create the RIGHT first impression. The first 2 minutes count. Learn how to use body language and positioning to improve the first few moments of your interactions.
• Tone of voice. It's not what you say, it's how you say it. Using inflection and tone properly can change how your patient's hear and respond to your information.
• Phone Skills. Whether you are a doctor, administrator, or receptionist, your phone skills affect your patient's judgments of the quality of the care. Your phone interaction, whether with a new or existing patient, can improve with some simple techniques to engage your patient.
• Presenting fees and discussing insurance. Discussing fees and payment options can be simple. However, we sometimes negatively bias our patients in their treatment decisions. Learn how to discuss fees and insurance limitations with empathy and neutrality.

First They Buy YOU!

Half Day or Study Club Program

This half day course will help you understand why patients choose and stay with your practice. If they “buy” you, they will be likely to believe in and follow your treatment recommendations. Learn simple techniques you can bring back to the office immediately to influence your patients decisions.

YOU WILL LEARN TO:

• Use the first 90 seconds of each interaction with your patient to create a positive image of you and your dental team.
• Effectively work around the physical barriers to communication that are common in most dental practices.
• Use the visual impact of your practice to affect your patients buying decisions.
• WOW your patient with the first New Patient Call.